We all work in a business with a lot of moving parts, moving assets from point A to point B, opening and closing doors, and lots of power. Inevitably, things wear out or get broken.
That can be a problem if you have to wait for replacement parts before you can make repairs. That’s why at American Caddy Vac, we keep replacement parts for your cleaner on hand and ready to ship at a moment’s notice, quite often the same day you call.
Because we build these units, we keep just about every single part in stock. So, if you break a hinge or a door spring, we have it in stock. If your air line loses a battle with an errant lawn mower, we can get it shipped right away. If your whips are getting worn, we’ll get fresh ones out the door. Filter bags do wear out over time, and we have them on the shelf.
The tools we use on every job eventually suffer from wear and tear, and all of our tools are designed so you can replace worn or broken components. That can be a big savings over purchasing a new tool!
Our customers appreciate the professional assistance and quick turnaround they get when they order tools and parts from us. Eric Farrell is operations manager at Stanley Steemer in Delmar, Delaware. Eric and his crew are often in touch with American Caddy Vac. Eric says, “When we started in 2011 we didn’t have a lot of experience so quite often I found myself calling American Caddy Vac with questions about different jobs coming up and the type of duct work and what to use… and they just pointed us to the right tools for the job. That’s why I like to purchase tools from them, because I can tell them what we’re going to be cleaning, and what I’m looking for and they always have the match for it. And even though they’re all the way across the country from us, they still have great pricing so it’s always very fair. With a couple of our trucks being used trucks, we did kind of inherit some sloppy maintenance. My brother does all the fleet maintenance and I know he’s called American Caddy Vac when we’ve had a few things that need to be repaired, or if we had funny noises going on… They are able to walk him through what to look at and how to correct the problem. But other than a few minor things from the used trucks we had there hasn’t been a lot that needed repair. They’re really easy to work with and it feels like it really doesn’t matter who you’re talking to… even when we bought the used trucks, we’d tell them what kind of truck it was and pretty much everybody, not just Mac, but everybody knows the truck no matter who you talk to! It’s a quick conversation to find the problem or find out what needs to be looked at.”
We live in a world where things wear out and break down. And we work in an industry that puts a lot of stress on every component of our cleaning units. That means it’s important to have a parts supplier you can rely on. American Caddy Vac is on your team!
You can find most of our replacement parts on our web site, or just give us a call at American Caddy Vac. We most likely have it in stock and we’ll get it right out to you.
