At American Caddy Vac, we have a terrific relationship with our customers. Part of that is based on the quality Air Duct Cleaning units we sell. Customers appreciate owning the most powerful, best built, longest lasting, most reliable unit on the market.
But when it comes to ordering a second, or third unit (or more!), one of the key factors that keeps our customers coming back is the reliable customer service that American Caddy Vac offers. Our customers appreciate the prompt and useful response to their calls. American Caddy Vac is a family run business. We know how we like to be treated and we try to treat our customers the same way. In fact, we try to treat our customers like family. And our customers have noticed this…
Steve Underwood owns Mighty Ducts in Cheyenne, Wyoming with his wife Jo. They started their duct cleaning business from scratch, without any experience, and found American Caddy Vac to be a huge help. Steve says, “Working with American Caddy Vac is like working with family. It doesn’t matter who picks up the phone, whether it’s Steve or Bob or Justin or Mac or whoever, they always know who we are and are ready to help us with anything we need. If we need a tool, we describe what we’re looking for and they help us get the right tool for the job. And they get it packed and shipped that day! It’s just great customer service. It’s even more than that… it’s dealing with friends.”
Daniel Busby, Operations Manager at Willard Power Vac in Portland, Oregon, agrees: “We haven’t had a lot of problems, but when I had a couple of small things come up, I called the guys there and they help us out, just… instantly! Call response is great, they know who I am, so it’s always great service. I’ve only bought the one truck from them and I know there’s guys out there who have bought 10 trucks from them. But I feel like I get the same attention and they give to those guys… It’s great to work with them.”
Another big fan is Paul Peters, Indoor Air Quality Division Manager, Northwest Abatement Services, Inc. in Lakewood, Washington. Being able to call and get an answer, even after hours, is a huge plus for him. “Let’s put it this way. I could call Mac on a Saturday morning, and he’ll take my call on the second ring. He can answer almost any question, without even seeing what I’m talking about, because of his own understanding of his business as well as ours. At the same time I can call during the week and get a hold of Steve or anybody in the office or order some parts or pose a question to them about something that has arisen, and they’ve got answers and solutions right away.”
Eric Farrell is operations manager at Stanley Steemer in Delmar, Delaware.
Eric and his crew are often in touch with American Caddy Vac. “When we started in 2011 we didn’t have a lot of experience so quite often I found myself calling American Caddy Vac with questions about different jobs coming up and the type of duct work and what to use… and they just pointed us to the right tools for the job. That’s why I like to purchase tools from them, because I can tell them what we’re going to be cleaning, and what I’m looking for and they always have the match for it. And even though they’re all the way across the country from us, they still have great pricing so it’s always very fair. With a couple of our trucks being used trucks, we did kind of inherit some sloppy maintenance. My brother does all the fleet maintenance and I know he’s called American Caddy Vac when we’ve had a few things that need to be repaired, or if we had funny noises going on… They are able to walk him through what to look at and how to correct the problem. But other than a few minor things from the used trucks we had there hasn’t been a lot that needed repair. They’re really easy to work with and it feels like it really doesn’t matter who you’re talking to… even when we bought the used trucks, we’d tell them what kind of truck it was and pretty much everybody, not just Mac, but everybody knows the truck no matter who you talk to! It’s a quick conversation to find the problem or find out what needs to be looked at.”
The list goes on. At American Caddy Vac, we don’t just build a product. We also use these units in our own duct cleaning business. So we really do have vast experience in residential, commercial, and industrial duct cleaning. We use all of the tools we sell. We maintain all our own trucks and all of our tools. We’ve pretty much seen it all, so when you call us, it’s a pretty good bet we can answer your questions. It’s not that we are so smart… we have made plenty of mistakes in the past. But you don’t have to make the same mistakes! Benefit from our experience! Just give us a call and we can talk you through pretty much any obstacle you may encounter in the air duct cleaning business.
After all, our customers are part of our family. If we can save you some headaches, that’s a good day for all of us!
