A handshake can say a lot more than a document. A smile can provide more information than any brochure. And the voice of experience can instill confidence that cannot be matched by any university degree.
At American Caddy Vac, ours is a business that has been built on handshakes and smiles. The voice on the phone is the voice of experience. All of our staff have extensive experience in the duct cleaning business, operating the very cleaning units we sell. They have used every whip, every rod, every spinner. They have installed duct flanges and used hose cuffs. They have used a Y-Box to run two hoses on the same job. They have extensive experience with the Dyna-Probe and all it’s accessories. They have run air lines in extremely cold weather, and removed insulation in the heat of summer.
In short, whatever you run into, these guys have lots of experience and are happy to share that experience with our customers.
And because they have all that experience, they also have a really good idea what it is like to need a part or a tool and not have it. That’s why at American Caddy Vac we work hard to keep all of the most necessary parts and tools in stock so we can ship it as soon as possible when you call.
Jo and Steve Underwood
Our customers really appreciate the experience and dedication of our staff. Jo Underwood from Mighty Ducts in Cheyenne, Wyoming says, “Working with American Caddy Vac is like working with family. It doesn’t matter who picks up the phone, whether it’s Steve or Bob or Justin or Mac or whoever, they always know who we are and are ready to help us with anything we need. If we need a tool, we describe what we’re looking for and they help us get the right tool for the job. And they get it packed and shipped that day! It’s just great customer service. It’s even more than that… it’s dealing with friends.”
Anthony Paterno and Crew
Anthony Paterno, owner of his own Air Duct Cleaning business in Fairfield, New Jersey, is another huge fan of the staff at American Caddy Vac. “When I first met Mac, I picked his brain, asked lots of questions. He was more helpful than anyone I ever met. When we call American Caddy Vac, the service is extremely good because whoever picks up the phone has the answers you need. If you need tools, they know the tools and can help you out. If you have a service question, they know the answers. And the reason they know my trucks so well is because they run a fleet of their own trucks and have for decades (the owners of American Caddy Vac also run an Air Duct Cleaning business in Idaho, B & F PowerVac). So if I have a question about the operation or maintenance of one of my trucks, they know the answer because they have already had the same experience, they’re walking the same mile I am. That makes a huge difference when you call. They don’t just make these trucks. They use these trucks.”
It’s really very simple. If you have questions about the duct cleaning business, we are available with answers. Just give us a call!
And remember, during the month of September, we offer free shipping on all orders under 20 lbs. It’s a great time to save money on your parts and tool orders!
