If you build any product but do not use it every day, there is no way to know if it is truly ready for the market. At American Caddy Vac we test all new features, equipment, and tools in the field extensively before we determine that it is ready for our customers. The same family that owns American Caddy Vac also owns B & F Power Vac, a company that has been in business for over 45 years! With several American Caddy Vacs in their fleet and a business that spans residential, commercial, and industrial facilities, B & F Power Vac is the ideal testing grounds for every new option, feature, or tool.
This experience and working knowledge means that when you call American Caddy Vac to ask any questions, you won’t be shuffled into a voicemail box of uncertainty! The folks that answer the phone at American Caddy Vac are experienced techs who know the business and know the trucks. The vast majority of the time, you will get the answer you need from the person who answers your call.
MJ Palazzolo, Safety King Air Ducts
Our customers love the fact that when they call American Caddy Vac it is a personal call with someone who is part of this family owned business. M.J. Palazzolo owns Safety King Air Ducts Cleaning in Utica, Michigan. He says, “probably the biggest thing is the service. The calls are great. Mac (Mac Mattoon, Owner of American Caddy Vac) knows his products back and forth… it’s rare that I stump him on a service issue. I’ve also talked with Steve and some of the other guys… they’re all great. When I call, they are very attentive. They know me, they know how to take care of me. They are attentive, personal, and reasonable and ultimately they get you to a resolution very quickly. I’ve been out to their shop too. And my dad went out there last month and picked up our latest truck. We’re fans of Amiercan Caddy Vac. I recommend American Caddy Vac. A great power vac truck, and great people!”
Daniel Busby of Willard Power Vac in Portland, Oregon says, “We haven’t had a lot of problems, but when I had a couple of small things come up, I called Mac or the guys there and they help us out, just… instantly! Call response is great, they know who I am, so it’s always great service. I’ve only bought the one truck from them and I know there’s guys out there who have bought 10 trucks from them. But I feel like I get the same attention and they give to those guys… that’s just the kind of guy Mac is. It’s great to work with them.”
Just check with anyone who has worked with American Caddy Vac and you’ll get the same story. If you need advice on a job, call us! If you need just the right tool for a specific application, call us! If you are ready to step up to an American Caddy Vac and just want more information, call us. Or visit us at our headquarters in Lewiston, Idaho. Whether it’s a call or a visit, you won’t be treated like a problem! You get the family experience. That’s because American Caddy Vac is a family owned business and every one of our customers is very important to us. When you buy an American Caddy Vac, you become part of the family. And family takes care of family.
Daniel and Karah Busby of Willard Power Vac
